How you settle professional disputes depends upon your gender. Katherine Crowley joins Jim Blasingame to talk about the different ways men and women settle professional disputes, plus the power of saying "Thank you".

Avoid being one of the five types of bad listeners. Robert L. Finder joins Jim Blasingame to reveal the five bad listener types, how to avoid - or stop - being one of them.

The most successful business people are the bests listeners. Robert L. Finder joins Jim Blasingame to remind you that the gold you seek is in the heads of your customers, and all you have to do is ask for it and then listen for instructions.

Do you know how to solve a communication problem with someone? Beverly Inman-Ebel joins Jim Blasingame to reveal the steps of a plan that will help you resolve a communication cliff you may have with someone.

Are you having difficulty communicating with someone? Beverly Inman-Ebel joins Jim Blasingame to reveal what she calls a "communication cliff" as a conflict that could be solved with more direct - face-to-face - communication.

What kind of conversation are you having with prospects and customers? Kirk Cheyfitz joins Jim Blasingame to reveal the demand and power of conversations that customers are preferring over traditional manipulation strategies.

Does your prospect's excitement mean he's ready to buy? Ilise Benun joins Jim Blasingame to talk about some of the things to do so you know the difference between a prospects excitement and readiness to sign a contract.

Some prospects are really just suspects. Josh Costell joins Jim Blasingame to discuss how to avoid wasting time on what you think is a prospect you can turn into a customer, when they're really just a suspect.

What steps are you taking to improve your vocabulary? Beverly Inman-Ebel joins Jim Blasingame to talk about why everyone, especially those in business, should continue to improve and expand their vocabulary.

When words we use every day can be used improperly. Beverly Inman-Ebel joins Jim Blasingame to identify how regular, everyday words, like "must" and "always" can derail your ability to communicate effectively.