Do not let the word "not" get in your way of success. Beverly Inman-Ebel joins Jim Blasingame to talk about how some tiny words, like "not" and "but" can derail your ability to communicate effectively.

An email isn't the best for making a good first impression. Vicky Oliver joins Jim Blasingame to discuss why face-to-face is the best way to make a good first impression, not with technology.

Is old fashioned etiquette coming back? Vicky Oliver joins Jim Blasingame to recommend some basic old fashioned etiquette behaviors if you want to make a good first impression.

What part does social media play in the event of a crisis? Jane Jordan-Meier joins Jim Blasingame to reveal how social media can help in a crisis, plus why crisis policies and guidelines for employees are important.

There are four key crisis management steps. Jane Jordan-Meier joins Jim Blasingame to reveal the four most important steps to take when a business experiences a crisis.

What can we learn about crisis management from the Obama administration? Jane Jordan-Meier joins Jim Blasingame to use the Obama administration's handling of the Libya attacks as a clinic on how NOT to handle a crisis.

What's a dictionary? David Skinner joins Jim Blasingame to talk about the history of dictionaries, how they were developed and published, and why we have generations who have never used one.

For good or bad, America's language has evolved. David Skinner joins Jim Blasingame to talk about how America's language has evolved and not always in a good way, plus how much Webster's legitimizing of the word "ain't" contributed.

Did the 1961 Webster's Third Dictionary change America? David Skinner joins Jim Blasingame to discuss America, its language, and and how the Webster's Third Dictionary caused controversy by legitimizing "ain't."

Every generation should respect the generations upon whose shoulders they stand. Mike Muetzel joins Jim Blasingame to discuss how to get Gen Y and Baby Boomers to meet in the middle.