Jim Blasingame reveals what the CWCS looks like when it’s being done to you, and how to prevent this dangerous condition to infect your company.

Jim Blasingame reveals how technology has empowered customers with new information and has changed their expectations of how they want to be served.

Wally Bock joins Jim Blasingame to discuss some of the motivations to self-publish your book, and why the quality of content and construction must be part of your plan.

Bev Flaxington joins Jim Blasingame to discuss the issues associated with how to focus your resources and energy to take care of existing customers while acquiring new ones.

Mary Cantando joins Jim Blasingame to reveal some of the first steps to take when launching a new direction, product or policy for your company, including what will it look like to customers.

Robert Grede joins Jim Blasingame to reveal how to execute your best behavior with customers, including donating to their favorite charity, and volunteering.

Robert Grede joins Jim Blasingame to identify some of the advantages of practicing good behavior when dealing with customers, including business and personal.

Katherine Crowley joins Jim Blasingame to reveal that while the Gen Y folks are probably the best humans we’ve ever raised, they still have to be trained to say “Thank you” to customers.

Katherine Crowley joins Jim Blasingame to reveal the power of showing gratitude to customers and why doing so will make you stand out from the competition.

Sarah Hiner joins Jim Blasingame to report on new ways that airlines and hotels abuse customers, including gotcha pricing for baggage and fees.