John Patterson joins Jim Blasingame to reveal why even customers who use lots of technology still want you to deliver classic low-tech love.

Tom Asacker joins Jim Blasingame to talk about the power of giving employees the authority to made adjustments in service to address the feelings of customers.

Tom Asacker joins Jim Blasingame to talk about how customers’ feelings should be included in your attempts to serve them.

Jason Levesque joins Jim Blasingame to reveal the power of adding customer service features to your small business website, like the chat feature.

Jim Blasingame reveals how the expectations of customers have evolved to the point where the new prime expectation is no longer competitiveness, but relevance.

Jack Mitchell joins Jim Blasingame to reveal that his company’s classic approach to “hugging” their customers is actually supported by some pretty important technology.

Jack Mitchell joins Jim Blasingame to reveal how his family-owned business has thrived though decades of operation and several acquisitions by making sure each customer knows how important they are to them.

John Patterson joins Jim Blasingame to reveal how your customers are on a journey, from when they first learn about you, through shopping, buying and after they leave.

John Patterson joins Jim Blasingame to reveal that your customer’s expectations are changing with the speed of technology and how to stay connected at this pace.

Pam Danziger joins Jim Blasingame to reveal the power of focusing on delivering an experience customers won’t forget, including being open during the hours that suit them, not the ones that fit your schedule.