Sarah Petty joins Jim Blasingame to remind you that keeping a customer is more profitable than finding a new one, and how to make sure customers don’t leave.

Chip Bell joins Jim Blasingame to reveal why the indelibility of your service on customers should be tantamount to a permanent tattoo.

Chip Bell joins Jim Blasingame to discuss recent customer service fails, and to tell the story of how our customer service experience should be like looking through a kaleidoscope.

Paul Bascobert joins Jim Blasingame to report on a recent survey that shows what customers are expecting from the businesses they spend with, and why the results are good news for small business.

Ellen Rohr joins Jim Blasingame to explain that if you want to keep the best people and grow customer relationships, invest in employee training.

Ellen Rohr joins Jim Blasingame to suggest that if you think you don’t have policies that impede customer service, do some management by walking around.

Ellen Rohr joins Jim Blasingame to talk about why you shouldn’t have policies that pit your employees against customers.

John Patterson joins Jim Blasingame to reveal some tips and best practices to stay connected to customers so you’re never very far from top of mind.

John Patterson joins Jim Blasingame to reveal some of the practices necessary to get customers into the zone of loyalty, so they aren’t as susceptible to competitors.

Judith Glaser joins Jim Blasingame to reveal three elements for more productive communication, including listening, asking and instincts.