Jeff Zbar joins Jim Blasingame to reveal some ideas on pricing your professional work so that you get paid in ways different from just taking money directly from the customer.

Jeff Zbar joins Jim Blasingame to talk about how to set yourself up to successfully price your professional work with prospects and customers.

Debbie Meyer joins Jim Blasingame to discuss bringing more civility into the marketplace.

Debbie Meyer joins Jim Blasingame to explain that people are sometimes unnecessarily aggressive in the marketplace because we've lost the ability to communicate with each other, plus how technology and a loss of empathy plays a part.

Debbie Meyer joins Jim Blasingame to explain that communication is still an important part of customer service, plus why email isn't always the answer.

Jeff Zbar joins Jim Blasingame to talk about how to report bad news to customers and why it should be done as quickly as possible.

John Patterson joins Jim Blasingame to talk about how having an HR strategy can help you create a successful corporate culture for employees and customers.

John Patterson joins Jim Blasingame to compare how to create analog culture for employees and customers that can be delivered in a digital world.

Chip Bell joins Jim Blasingame to reveal what the key elements are of innovative service, including empowering employees to address on-the-spot customer care decisions.

Chip Bell joins Jim Blasingame to report on the decline in service quality in many sectors, and the rise of it in specific organizations that are committed to training and service excellence.