Knowing the basic characteristics of your small business prospects, will help you be more successful in creating your customer communities. » More

As you leverage and profit from all of the efficient high-tech customer connection tools at the speed of light, don't forget that the best choice might not always be found in the clouds. Sometimes ... » More

As the economy slowly gets better, how do small business owners improve quickly? Here are some tips from Joanne Black. » More

Looking for a way to add more positive feedback to your sales? Product reviews may be the way to go, according to Neal Creighton. » More

Salespeople often get a bad rap. Brad Huisken brings a story to the table that shows you as a salesperson that helping your customers is worth it. » More

Small business personal service providers should not think of what they charge clients as hourly wages, but as a price that will produce the gross income that will cover operating expenses. » More

As a salesperson, are you trapped by your experiences or are you open minded to each situation and circumstance? Mike Stewart gives the details. » More

When introducing yourself to new prospects, what is the best technique? Ilise Benun gives an example. » More

Do you mail catalogs out to prospects? Lois Geller offers some tips that will help you mail smarter and get more sales. » More

In the past, businesses controlled information about their products and services. In the future, the customer will have more control. Jim Blasingame explains how. » More