Judith Glaser joins Jim Blasingame to discuss how neurochemistry has proven how fragile we are when it comes to the words that are spoken to us, especially negative reference.

Jim Canterucci joins Jim Blasingame to reveal how much more powerful asking questions can be in management, rather than leading with statements.

Jim Canterucci joins Jim Blasingame to reveal how much more effective your leadership and management efforts will be if you assume a heightened sense of curiosity.

Jim Canterucci joins Jim Blasingame to talk about how the art of asking questions, whether inside your organization or outside, is more than a skill, but a powerful behavior.

Jim Blasingame reveals some of the key elements of being an effective negotiator, including important questions to ask yourself, why patience is a major virtue, and to never fall in love with the deal.

Debbie Meyer joins Jim Blasingame to discuss bringing more civility into the marketplace.

Debbie Meyer joins Jim Blasingame to explain that people are sometimes unnecessarily aggressive in the marketplace because we've lost the ability to communicate with each other, plus how technology and a loss of empathy plays a part.

Debbie Meyer joins Jim Blasingame to explain that communication is still an important part of customer service, plus why email isn't always the answer.

Bev Flaxington joins Jim Blasingame to suggest some ways to turn unsolicited advice into useful and productive feedback, especially with business colleagues.

Beverly Inman-Ebel joins Jim Blasingame to say that no change will be successful unless the purpose, plans and execution are communicated successfully to all stakeholders, including customers.