Words matter when making connections. Beverly Inman-Ebel joins Jim Blasingame to offer communication best practices, including the right way to ask questions when you're trying to create a business connection.

Karen Cortell Reisman joins Jim Blasingame to explain that when customers or colleagues share their personal challenges, don't ask how you can help, just do something, such as send a card, make a meal, or make a charitable donation in their honor.

Karen Cortell Reisman joins Jim Blasingame to offer do's and don'ts for when customers & colleagues share about challenges in their lives, plus why you should never try to solve their problems - just listen.

What is the protocol of respect between generations? Leigh Branham joins Jim Blasingame to report that members of Gen Y are not as respectful of older generations and the challenges this creates.

The two younger generations don't always speak the same language. Leigh Branham joins Jim Blasingame to report on how Generation X and the Millennials are working and playing together.

Job seekers should prepare differently for each interview. Alexandra Levit joins Jim Blasingame to offer tips on how job seekers should treat each job opportunity differently, both regarding resumes and the interview process.

Technology can't close a sale. Joanne Black joins Jim Blasingame to make the case for putting your humanity forward in your sales effort, supported by technology, not the otherway around.

Effective thinking is positive, evaluates risks and uses intuition. Bob Fischer joins Jim Blasingame to reveal three more of the Six Hats Thinking method, including staying positive, is honest about risks and values intuition.

Be a better strategic thinker with focus, facts and finding alternatives. Bob Fischer joins Jim Blasingame to reveal the first three hats of the Six Hats Thinking method, including staying focused, discovering ;the facts and considering alternatives.

Ask employees what they really think about how the company work. Pam Bilbrey joins Jim Blasingame to talk about the companies she works with that are surprised to learn that what management about employee engagement was wrong.