You can be prepared for a negative brand experience. Catherine Kaputa joins Jim Blasingame to talk about some of the preemptive things you can do to withstand a negative personal or corporate brand experience.

Alan Fox joins Jim Blasingame to explain that you can't let the desire to do things perfectly keep you from doing them at all, plus why you should strive for excellence, not perfection.

Alan Fox joins Jim Blasingame to discuss people tools and why you must know yourself before you can work well with others, plus why you should have a nonversation.

Email may not be sexy, but it's still invaluable. Christina Cavanagh joins Jim Blasingame to say that we can't take the power of email for granted, plus how to stop the scourge of spam.

Can you become a transformational conversationalist? Judith Glaser joins Jim Blasingame to reveal a level of conversation most of us don't know exists, Transformational Conversation, what it looks like and how to get there.

How successful are your conversations? Judith Glaser joins Jim Blasingame to reveal the first two of three levels of conversational intelligence, including transactional and positional, on the way to the third level in the next segment.

You can take steps to decrease the anxiety created by holiday obligation. Katherine Crowley joins Jim Blasingame to reveal how to communicate, coordinate and schedule holiday activity so it doesn't disrupt your year-end efforts.

Joanne Black joins Jim Blasingame to explain that as a salesperson you now have a larger responsibility to add value and build relationships with customer who may have already done research before you even connect with them.

Joanne Black joins Jim Blasingame to explain that you have to step away from the keyboard to have conversations with people, plus why Gen Y need guidance and training from management in order to perform successfully.

Joanne Black joins Jim Blasingame to explain that no matter how much we rely on technology for our businesses, there is nothing better that face-to-face communication with customers, plus why it's important to have a conversation with your customers before they even realize they have a need.