Do you demonstrate the values you espouse? Pam Bilbrey joins Jim Blasingame to say that employees monitor, mimic and magnify the behavior of their leaders, which requires those leaders to demonstrate the values they talk about.

How much emphasis do you put on your handshake? Marvin Brown joins Jim Blasingame to reveal the power of the proper use of the handshake, especially when we first meet someone.

Is a smile part of your first impression body language. Marvin Brown joins Jim Blasingame to reveal the power of a smile - with teeth - when you first meet a new friend and make a first impression.

Are all of your conversations with customers successful? Ilise Benun joins Jim Blasingame to discuss common communication challenges we all have when trying to influence and serve customers.

Are your attempts to communicate with customers successful? Ilise Benun joins Jim Blasingame to recommend practicing self-analysis before and after talking with customers to evaluate your performance and success.

Can you make communication style adjustments on the fly? Beverly Inman-Ebel joins Jim Blasingame to talk about why the first thing you have to know about a new prospect is their personality type and how to adjust your behavior to it.

Are you capable of being a cameleon? Beverly Inman-Ebel joins Jim Blasingame to talk about how to adjust your communication style to the behavior of your prospect.

How to improve your conversational intelligence. Judith Glaser joins Jim Blasingame to reveal how to grow your conversational intelligence from transactional to positional to transformational.

What kind of quality conversations are you having? Judith Glaser joins Jim Blasingame to introduce the concept of your conversational intelligence and how relationships and your profession can improve with this quotient goes up.

Sharing control and accomplishing excellence is not easy. Ed Kopf joins Jim Blasingame to talk about examples of how people work together and seek excellence in spite of their egos.