Tom Asacker joins Jim Blasingame to reveal that the only thing that differentiates a business from customers is how they’re made to feel about the experience, everything else is a commodity.

Tom Asacker joins Jim Blasingame to remind us that every customer is a gift for which we should always be grateful, and train our people to do the same. Why in God’s name is it still necessary to talk about this?

Tim Berry joins Jim Blasingame to reveal that the thing that has changed least in the past 20 years is the high-touch aspect of dealing with human customers.

Chip Bell joins Jim Blasingame to report on the many disruptions that are happening in the marketplace and how to make sure you’re on the right side of these changes.

Chip Bell joins Jim Blasingame to reveal how to make sure you get your share of the business abandoned by the big retailers before Amazon moves in, including delivering experiences that make customers tell others.

Janet Christy joins Jim Blasingame to report on how small businesses can learn about how to know and understand customers from doing business with big firms.

Chip Bell joins Jim Blasingame to reveal that you can make unhappy customers glad again without giving the store away – all it might take is just making a reasonable gesture.

Chip Bell joins Jim Blasingame to reveal that the best way to diffuse a serious customer problem is to have already banked goodwill with that customer that exceeds the problem.

Don Cooper joins Jim Blasingame to reveal what a customer relationship looks like when it’s so bad you should fire that customer and move on.

Jeff Zbar joins Jim Blasingame to reveal some of the best practices that will help you maintain strong sales through the end of the year, including extreme customer service.