Category: Customer Care
Jim Blasingame reports on how industry consolidation has caused the worst airline in America, United, to become one that physically attacks its own customers based on convenience and a computer algorithm.
John Swanciger joins Jim Blasingame to reveal some of the steps to take to neutralize a negative review, including having many more positive reviews than negative.
John Swanciger joins Jim Blasingame to discuss to reveal some of the things you can do to minimize – which is not remove – any negative reviews your company receives online, including fixing what caused the review, plus others.
John Swanciger joins Jim Blasingame to report on recent research that shows small business owners aren’t as prepared to deal with negative online reviews as they need to be.
David Roberts joins Jim Blasingame to reveal some of the key first steps to take to give your new business startup the best chance of success.
Bob Negen joins Jim Blasingame to reveal why every business should conduct a customer experience audit by your team, and compare that to what customers are telling you about their experience and expectations.
Deb Calvert joins Jim Blasingame to reveal research that show your business prospects and customers don’t need more vendors they need more sellers to behave like partners using dialogic communication methods.
Jon Wuebben joins Jim Blasingame to identify what a prosumer is, how to work with them and why their knowing their expectations will not only be helpful, but essential.
Mary Cantando joins Jim Blasingame to reveal some of the tips on how to ask customers to give you referrals as you develop a higher quality prospecting strategy.
Mary Cantando joins Jim Blasingame to reveal that one of the greatest mistakes salespeople make is not asking for referrals, which are solid gold and almost found money.
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