Category: Customer Care
Stacey Randall joins Jim Blasingame to reveal how to be more effective in acquiring referrals by introducing the steps that help referrers remember you.
Stacey Randall joins Jim Blasingame to reveal that not only does cold calling not work anymore, but the old way of asking for referrals isn’t good enough either.
Dave Ulrich joins Jim Blasingame to discuss having the right corporate culture which demonstrates to customers what you want to be known for.
Dave Ulrich joins Jim Blasingame to the difference between know what your corporate culture is and developing the right culture that meets customer expectations.
Don Cooper joins Jim Blasingame to reveal what a customer relationship looks like when it’s so bad you should fire that customer and move on.
Jim Blasingame reveals how the velocity of change is increasing, especially where customer expectations are concerned, and how to discover what you need to be doing tomorrow and next year.
Wayne Olson joins Jim Blasingame to reveal the essence of what made Walt Disney a genius, which was his non-negotiable commitment to the customer experience.
Chip Bell joins Jim Blasingame to reveal some of the implications of completing against the big tech competitors and what you have to do to succeed..
Chip Bell joins Jim Blasingame to explain why small businesses have to win the customer service technology race, but you do have to participate in the race.
Jeff Zbar joins Jim Blasingame to share stories about how to handle complaints in the social media era so you don’t wind up with a bunch of bad reviews.
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