Ed Harrington joins Jim Blasingame to reveal why a complaining customer is your company’s best friend, and why you should be hiring people with an aptitude that makes them want to talk with customers.

Ed Harrington joins Jim Blasingame to reveal the reasons you must be interacting with customer, how to know if you are interacting successfully, and how to make that shift.

Beverly Flaxington joins Jim Blasingame to talk about why your sales training should be focused on what customers expect from you, which you determine by asking them.

Beverly Flaxington joins Jim Blasingame to report on the problem created by sales organizations when they don’t determine where customers are on their acquisition journey before beginning to sell.

Leslie Kossoff joins Jim Blasingame to report on her new quality process service for management to help you seek excellence by staying on a quality track.

Leslie Kossoff joins Jim Blasingame to reveal some of the steps to take to make sure your corporate culture includes a focus on quality, including how to accomplish this with the younger generations.

Leslie Kossoff joins Jim Blasingame to remind us how the quality process works and why it’s the opposite of profit-eating quality service.

Leslie Grossman joins Jim Blasingame to reveal why every successful sales organization has to practice the steps that result in referrals, including networking and helping others firsts.

Bob Negen joins Jim Blasingame to reveal why every business should conduct a customer experience audit by your team, and compare that to what customers are telling you about their experience and expectations.

Andrea Nierenberg joins Jim Blasingame to compare notes on their past bad experiences with United Airlines, and why United won the Stupid Corporation Award this week when it assaulted one of its paying customers for their own convenience.