Tom Anastasi joins Jim Blasingame to reveal how to label the behavior of difficult people you have to deal with in business, including the Exploder, the Neurotic, etc.

Chip Bell joins Jim Blasingame to reveal why having a generous heart when serving customers is a long-term advantage.

Chip Bell joins Jim Blasingame to reveal what Valentines Day can teach us about giving something extra to customers, as well as why you must listen when they speak to you.

Chip Bell joins Jim Blasingame to reveal what he learned about romance and Valentines Day that helped him understand about how to treat customers everyday.

How are you at creating business relationships these days? John Bradberry joins Jim Blasingame to talk about how the new expectations business customers have about how they want to acquire vendor relationships.

Long before you get to deliver service, you have to be relevant. Andrea Nierenberg joins Jim Blasingame to reveal why being relevant in The Age of the Customer has to happen before you deliver your excellent service.

Let customers help you develop your profit strategy. Steve Martin joins Jim Blasingame to reveal how customer expectations will help you formulate a sustainable profit strategy.

Your prospects and customers have new expectations. Jim Blasingame explains that if you're doing business the way you've always done it, you won't meet your customers' new expectations and your business will not survive.

Janet Christy joins Jim Blasingame to offer more resolutions, including learning a new language, whether an official language or the jargon of your customer's industry, and find your niche.

Janet Christy joins Jim Blasingame to recommend that making an extra commitment to following up, whether with someone you just met, or finishing what you promised, plus how to follow the money with customers.