Pam Harper joins Jim Blasingame to define what it looks like when you become a trusted vendor-partner, and why this designation is valuable.

John Patterson joins Jim Blasingame to offer tips on what small businesses should do to cultivate and nurture relationships with customers who have new expectations and corresponding new power.

John Patterson joins Jim Blasingame to explain why today our customers are wired and dangerous, how this is impacting our relationship with them and what to do about it..

Joanne Black joins Jim Blasingame to reveal the power that can be achieved by giving more proposals, including when to do it, how to do it and when not to.

Don Cooper joins Jim Blasingame to explain that profit is a moral imperative and that the more money your business makes, the better you can take care of your employees, your customers, and your community.

Marsha Egan joins Jim Blasingame to talk about what it means for customers to find your business remarkable in the strict definition, and why that's a marketing practice.

Marsha Egan joins Jim Blasingame to redefine the concept of being "remarkable" and how achieving this level with customers is an important goal.

John Patterson joins Jim Blasingame to offer tips on what small businesses should do to cultivate and nurture relationships with customers who have new expectations and corresponding new power.

John Patterson joins Jim Blasingame to explain why today our customers are wired and dangerous, how this is impacting our relationship with them and what to do about it..

Tom Anastasi joins Jim Blasingame to reveal how a super-agreeable person can turn into a customer who won't make a decision, and how to deal with that.