Know the tax implications of year-end gift giving. Eva Rosenberg joins Jim Blasingame to review what you need to know about the tax treatment of gifts you give to customers.

Dr. Jeffrey Holmes joins Jim Blasingame to report on the various legal and regulatory parameters that determine how you make your business, including online, accessible to the disabled.

Is your business accessible to all? Dr. Jeffrey Holmes joins Jim Blasingame to reveal the many humanitary and business reasons you should make your busines accessible to those who have disabilities.

Make New Year connections with customers at the end of this year. Ilise Benun joins Jim Blasingame to talk about the right way to connect with customers as we end one year and start a new one.

Performance is not optional, even if you negotiated the wrong price. Rob Jolles joins Jim Blasingame to talk about pricing your services and products successfully, but performing as if you did, even if you didn't.

How many different ways can you "knock" on the door of a prospect or customer? Skip Miller joins Jim Blasingame to say that once all the research and connections are completed, you have to "knock" on some doors to get the business.

How do you get the gold out of the head of customers? Skip Miller joins Jim Blasingame to remind us that asking customers about their business, not telling them about ours, is the straightest line to sales success.

Joanne Black joins Jim Blasingame to explain that as a salesperson you now have a larger responsibility to add value and build relationships with customer who may have already done research before you even connect with them.

Joanne Black joins Jim Blasingame to explain that you have to step away from the keyboard to have conversations with people, plus why Gen Y need guidance and training from management in order to perform successfully.

Joanne Black joins Jim Blasingame to explain that no matter how much we rely on technology for our businesses, there is nothing better that face-to-face communication with customers, plus why it's important to have a conversation with your customers before they even realize they have a need.