Debbie Meyer joins Jim Blasingame to discuss bringing more civility into the marketplace.

Debbie Meyer joins Jim Blasingame to explain that people are sometimes unnecessarily aggressive in the marketplace because we've lost the ability to communicate with each other, plus how technology and a loss of empathy plays a part.

Debbie Meyer joins Jim Blasingame to explain that communication is still an important part of customer service, plus why email isn't always the answer.

Jeff Zbar joins Jim Blasingame to discuss how marketplace disruption can impact your small business, plus how Uber is impacting the taxi industry.

Rob Grede joins Jim Blasingame to reveal research on how many unhappy customers actually complain and why you should understand these numbers.

Tom Asacker joins Jim Blasingame to reveal the relevance power of helping prospects and customers to believe in our businesses and what we can do for them just as much as we do.

Ilise Benun joins Jim Blasingame to talk about some of the difficult customer profiles and how to turn the worst ones into customers for life.

Ilise Benun joins Jim Blasingame to talk about how to tell the difference between bad customers and customers behaving badly, and how to deal with each one.

Pam Harper joins Jim Blasingame to reveal why getting to a place where customers confide in you and ask for help is a powerful step in becoming a credible partner.

Pam Harper joins Jim Blasingame to reveal why credibility is so powerful when it's accomplished between a vendor-partner and a customer.