John Dini joins Jim Blasingame to share a story about Publix and how their good customer service, including saying "hello" and "thank you" are putting their competitors out of business.

John Dini joins Jim Blasingame to explain that there's no excuse for small businesses not to make the 2 most powerful words in the marketplace, "thank you," a priority.

John Dini joins Jim Blasingame to explain that the first impression you make to your customers is the most important, plus why training your employees to greet customers is necessary.

The best way to discover customer expectations is to keep your contacts simple. Tim Berry joins Jim Blasingame to reveal the power of simple polling of customers, one question at a time, can keep you connected to what customers are thinking.

How much would you pay for the most powerful customer care tool in the world? Jim Blasingame reminds you of something you knew but may have forgotten: "Thank you" are the two most powerful words in the marketplace.

Have you harnessed the power of word-of-mouth? Pam Danziger joins Jim Blasingame to reveal how luxury retailers use word-of-mouth to their advantage, including the new kind, user generated content.

How do luxury retailers survive during a slow economy? Pam Danziger joins Jim Blasingame to reveal what the rest of us can learn from some of the practices of luxury retailers use to stay close to customers.

Are you using trust as a way to maintain relevance with customers? Arky Ciancutti joins Jim Blasingame to reveal the critical role that trust plays in meeting the relevance expectations of customers

Small business have their special sauce that is a major differentiator. Tim Irwin joins Jim Blasingame to reveal the role that leadership plays in training employees to be able to deliver your small business's "special sauce" to customers.

Your customers will tell you all you need to know about innovating. Ken Tencer joins Jim Blasingame to reveal how discovering your customers' expectations will help you know how to create an innovative culture and strategy.