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Category: Customer Care

Tom Asacker
What informs your choices for your business's future? Tom Asacker joins Jim Blasingame to talk about why the choices we use to make business decisions should be heavily weighted on what informs customer choices,
Joanne Black
How good are you at getting referrals? Joanne Black joins Jim Blasingame to reveal the heightened role referrals are playing at getting in front of the right decision-maker so you can qualify a lead to determine if they are a prospective customer.
Joanne Black
Do you know the difference between a suspect and a prospect? Joanne Black joins Jim Blasingame to reveal how the rules have changed with regard to getting sales leads that are likely to turn into qualified prospects.
Mary Cantando
What if your customers loved you? Mary Cantando joins Jim Blasingame to reveal tips and best practices that you can do to cause customers to love you, including becoming a devoted customer of theirs by buying their stuff.
Mary Cantando
Are you loving up your customers? Mary Cantando joins Jim Blasingame to reveal the power of finding out what your customers love, how to find that information and how to use it
Kathy Perry
Consider these tech tools to grow customer loyalty. Kathy Perry joins Jim Blasingame to reveal some of the steps, tools and practices you can take to promote and grow customer engagement and loyalty.
Mary Cantando
Why you should have a many contacts inside a customer organization. Mary Cantando joins Jim Blasingame to discuss how to strengthen customer relationships by building a network inside the company, plus categorizing revenue by industry.
Mary Cantando
Six powerful words, “What can I do for you?” Mary Cantando joins Jim Blasingame to discuss how to strengthen connections with customers by finding out how to help them outside of the business.
Mary Cantando
What should small business owners do when they don't like selling. Mary Cantando joins Jim Blasingame to reveal how small business owners who don't like selling should think about sales as something else you like to do, like sports or a hobby.
Andrea Nierenberg
Network with big companies by thinking how they think. Andrea Nierenberg joins Jim Blasingame to discuss how to effectively network with big companies through due diligence and a customized approach.

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