Bob Sommers joins Jim Blasingame to explain that when it comes to asking for online reviews, make sure your customers know they're doing you a favor, make it easy for them to review, and let them know how you benefit, plus the best time to ask for a review.

Bob Sommers joins Jim Blasingame to explain that if your business does not have online reviews, you're not only invisible, but irrelevant, plus asking satisfied customers to post about their positive experience online.

Do you deliver quality service? Jim Blasingame to reveal how to have a quality process, and that that quality service without it is robbing you of profits and probably long-term customer relationships.

Take a lesson from successful customer-focused companies. Chuck Wall joins Jim Blasingame to report on how highly successful companies got that way by how they talk with and respond to customers.

Who has the most power in your business? Chuck Wall joins Jim Blasingame to talk about how control of your relationship with customers has shifted from you to your customer, and why.

Are you managing the multi-faceted expectations of modern customers? Lois Geller joins Jim Blasingame to talk about the challenges of meeting the high touch expectations of customers who also want the high tech capability that they feel is relevant to them.

Do you demonstrate the old fashioned customer attraction traits? Lois Geller joins Jim Blasingame to talk about the traditional business traits that customers still want, even as we increase our technology minimize face-to-face business.

How can values set your business apart? Bob Negen joins Jim Blasingame to reveal how to combine delivering value to customers along with examples of your values can create a memorable customer experience.

What are you doing to set your business apart from others? Bob Negen joins Jim Blasingame to talk about ways you can set your business apart by doing little things that create a memorable customer experience.

Is word of mouth working for you or against you? Richard Hooker joins Jim Blasingame to reveal the power of word of mouth by your customers and how easy it is to make sure comments about you are the good kind.