Here's how you create a customer for life? Jim Blasingame reveals his New Law of Customer Relevance, which is where you create customers for life by helping them help their customers.

Here are some innovative service principles to profit from. Chip Bell joins Jim Blasingame to reveal several innovation service principles that will help you boost customer satisfaction and your profit picture.

Value added service is unprofitable on many levels. Chip Bell joins Jim Blasingame to reveal why innovation service should replace your value-added service strategy, to keep customers happy without cutting into your bottom line.

Here's how to simplify your customer care strategy. Brad Huisken joins Jim Blasingame to explain why Customer Care Rule #1 is, give them what they want, and why this is almost always the best and least expensive practice.

Do your employees have a habit ot saying "No problem" to customers? Brad Huisken joins Jim Blasingame to talk about the unprofessional and unproductive habit of saying "No problem" to customers, and why no problem is a no-no.

Want to know how not to treat customers? Janet Christy joins Jim Blasingame to reveal some of the things small businesses do to make sure customers don't want to come back.

How much do you focus on the only thing that makes customers come back? Janet Christy joins Jim Blasingame to talk about the power of delivering a great customer service experience by using negative examples.

Put these customer service tips to work and get more business. Steve Curtin joins Jim Blasingame to reveal his seven simple steps that will help you deliver service excellence and guarantee customers will come back and tell others.

Are you sure your customer service is delighting customers? Steve Curtin joins Jim Blasingame to talk about the epidemic of poor customer service, why it's happening and offer tips on how to make sure your company isn't guilty.

If you need more business, get more referrals. Lois Geller joins Jim Blasingame to talk about how referrals have always been important, but now are essential to dependable business growth.