Are you delivering enough proposals? Ed Abel joins Jim Blasingame to reveal why delivering proposals is the best way to insure that you have the maximum opportunity to get more sales, including why they matter as a leave behind document.

A proposal is the best worker bee you can leave behind with a prospect. Ed Abel joins Jim Blasingame to talk about how to get prospects and customers to remember you after you're out of sight and mind.

How do values contribute to business success? Trudy Evans joins Jim Blasingame to talk about the power of establishing core values of a small business that inspire employees and make customers want to come back.

Authorize employees to extend your guarantee. Peter Meyer joins Jim Blasingame to reveal some of the benefits of empowering employees to extend the company guarantee to customers.

Your entire organization will thrive when you guarantee your work. Peter Meyer joins Jim Blasingame to explain how guaranteeing your work results in a number of benefits for owners, managers, employees and especially customers.

Guarantee success by guaranteeing your work. Peter Meyer joins Jim Blasingame to reveal reasons why guaranteeing your work with customers is the straightest path to long-term success.

It's not too early to think about holiday wishes and gifts. Jeff Zbar joins Jim Blasingame to recommend getting a head-start on to whom and what you will be extending as holiday best wishes and gifts, including some dos and don'ts.

Have you asked customers how they want you to connect with them? Jeff Zbar joins Jim Blasingame to recommend asking customers which of the many communication sources they prefer to use when connecting with them.

Just because customer service excellence is hard to find doesn't mean your customers don't want it. Don Cooper joins Jim Blasingame to explain how you can turn excellent customer service into gold by just making a human connection.

Why is there gold to be found for small business in excellent customer service? Don Cooper joins Jim Blasingame to reveal why small businesses have an opportunity to find gold by just focusing on delivering excellent customer service.