Shouldn't every week be National Customer Service Week?Don Cooper joins Jim Blasingame to celebrate National Customer Service Week, and explain why every week isn't customer service week.

How are you handling the velocity of change? Jim Blasingame reveals that the increase in the velocity of change may explain some anxiety and offers tips on how to handle it.

Going negative may work for politicians, but not for you. Josh Costell joins Jim Blasingame to reveal one thing that works for politicians, but not for businesses, which is going negative.

Taking a lesson from politicians who know the power of asking for votes. Josh Costell joins Jim Blasingame to discuss lessons from politicians who know part of their success is asking for referrals.

What can political candidates teach us about customer profiles? Josh Costell joins Jim Blasingame to talk about how small businesses can take a lesson from politicians including the futility of pursuing customers who are never going to buy from you.

Sell what you're proud of. Peter Meyer joins Jim Blasingame to talk about identifying the things you're most proud of in your business and find a way to get that into your relationship with customers.

Turning customer experience into profits. Harley Manning joins Jim Blasingame to reveal some of the components of great customer experience and how that converts into trust, repeat business and profitability.

Are you putting customers at the center of your business? Harley Manning joins Jim Blasingame to report on research that shows companies that maximize the customer experience are the ones that have the greatest competitive advantage and success,

Why relevance is trumping competitiveness. Jaynie Smith joins Jim Blasingame to discuss the competitive advantage of delivering on values that are relevant to your customers.

Now is the time to qualify suspects as real prospects or not. Skip Miller joins Jim Blasingame to talk about how to stop letting suspects who are not going to become customers prevent you from meeting your sales budget.