How do you instill a sense of urgency during summer prospecting? Skip Miller joins Jim Blasingame with tips and best practices on how to get customers to talk with you about how they use your products so you can move the sales cycle along.

How are you going to finish your year? Skip Miller joins Jim Blasingame to talk about how to get your end-of-year prospecting strategy on track so you can finish the year on budget.

Use customer expectations to drive your innovation strategy. Lisa Bodell joins Jim Blasingame to talk about how customers can become part of your innovation team as you plan for the future.

Are you delivering the right kind of surprises to customers? Soren Kaplan joins Jim Blasingame to reveal how to deliver the right kind of surprises to customers that cause them to keep coming back.

Can you improve your already efficient operation? Pat Sigmon joins Jim Blasingame with best practices that will help you find new profits, like nurturing customers and keeping vendors honest.

Do you think about customer service in transaction terms? Ed Abel joins Jim Blasingame to talk about why the only way to deliver excellent customer service is to think about the solution in terms of a relationship with the customer, not a transaction.

What is the best way to express appreciation to customers? Ed Abel joins Jim Blasingame to talk about some of the specific ways to train employees - and owners - how to properly and effectively express and show gratitude to customers for their business.

Why do small businesses make customer service so difficult? Ed Abel joins Jim Blasingame to talk about why too many small businesses actually think they're really good at customer service - but that's not what their customers would say.

Do your customers know all the things your business offers? Ruth King joins Jim Blasingame to talk about staying top-of-mind with customers by making sure they know all the products and services you offer.

What causes a small business to lose a customer? Ruth King joins Jim Blasingame to reveal some of the reasons customers don't come back to your small business, and they're all self-imposed.