What is a sales engine? Darren Pleasance joins Jim Blasingame to explain explain that a sales engine is the collection of resources it takes to have a high performing sales model, plus finding growth before your competitors.

What do customers want? Darren Pleasance joins Jim Blasingame to explain the role that sales plays in driving business performance, plus how customers are learning about your product & purchasing through many different channels & you have to be available to them on all of them.

Helping employees deliver better customer service. Ron Kaufman joins Jim Blasingame to talk about building a culture of service by educating employees about their role in delivering an excellent customer experience.

Small businesses have a great customer service advantage. Ron Kaufman joins Jim Blasingame to talk about how small businesses can take advantage of a natural and unique ability to excel in customer service.

Make sure your branding information is intuitive for customers. Paul Casey joins Jim Blasingame to talk about making your brand information intuitive and easy for employees and customers to become brand advocates.

Some things about branding has not changed. Paul Casey joins Jim Blasingame to discuss how some things about small business branding have not changed, even in this digital age.

What is the is the key to customer service success? Jack Mitchell joins Jim Blasingame to reveal the way to "hug" your customers so they won't go anywhere else to buy what you sell.

Why do your customers do business with you? Jack Mitchell joins Jim Blasingame to explain that your products are not why customers come back, but rather how you and your people make them feel - the experience.

Do you know the elements of your small business brand? Lois Geller joins Jim Blasingame to reveal that your small business brand is more about how you connect with and have a relationship with customers than about your messaging.

Small business marketing includes over-delivering. Danny Iny joins Jim Blasingame to reveal many different elements that can become part of a small business marketing strategy.