How soon do you call a customer who is late with a payment? Cliff Ennico joins Jim Blasingame to talk about how early you should email or call a customer who has missed a payment deadline.

Do you have customers that are hurting your business? Steve Martin joins Jim Blasingame to recommend small businesses take a close look at the profit picture for each customer and fire the ones that do not meet your profitability requirements.

The 24-hour customer is armed with many new tools. Adrian Ott joins Jim Blasingame to reveal tips and best practices on how to stay relevant to roadrunner customers who have a new competitive expectation for businesses.

Why relevance is trumping competitiveness. Adrian Ott joins Jim Blasingame to talk about the expectations of the 24-hour customer and how to herd these stray cats to your advantage.

What are your customer care algorithms? Adrian Ott joins Jim Blasingame to encourage small businesses to think of how they serve customers in a more disciplined and calculated manner, similar to the way search engines use algorithms.

Steve Jobs legacy of devotion to customers continues to instruct. Leslie Kossoff joins Jim Blasingame to extol the lessons small businesses can learn from the late Steve Jobs about being completely devoted to your customers..

How often do you ask for a referral? Joanne Black joins Jim Blasingame to reveal how and why you should always be asking current customers and other contacts for a referral.

Are you having trouble meeting the top contacts at a new prospect? Joanne Black joins Jim Blasingame to offer suggestions on how to get introduced as high as possible in a new prospect so you can get introduced down, not up.

Are you getting referrals from current customers? Joanne Black joins Jim Blasingame to reveal how to get current customers to give you more referrals.

What's the best way to deliver a proposal? Ed Abel joins Jim Blasingame to offer best practices on the different ways to deliver a proposal, including when it's okay to not deliver it in person.