Do you know how many ways your customers need to connect with you? John Stanton joins Jim Blasingame to reveal the power of conducting a customer interaction audit, to see how many ways customers connect with you so you can conduct more precision marketing.

Small businesses have a great local advantage. John Stanton joins Jim Blasingame to reveal some of the advantages small businesses have by being small and local, and how to make the most of these characteristics in marketing.

What do you say when someone is rude to you? Marie Dubuque joins Jim Blasingame to talk about why people are rude and how we should behave when someone is insulting or rude.

Do you network with your customers? Andrea Nierenberg joins Jim Blasingame to reveal the many reasons why you should be practicing professional networking skills with existing customers.

Are you recycling customers to benefit them and your relationship? Beverly Inman-Ebel joins Jim Blasingame to talk about how to recycle customers as a sustainability practice by referring them to other high-quality businesses.

Do you practice customer sustainability? Beverly Inman-Ebel joins Jim Blasingame to reveal two of the three elements of customer sustainability that can be the difference between efficient growth and failure.

Make sure customers remember you and your business. Janet Christy joins Jim Blasingame to talk about getting out of comfort zone by networking with prospects, not just customers, plus finding unique ways to remind customers about your business.

Resolutions for small business owners in 2013. Janet Christy joins Jim Blasingame to explain that you should research your customers to know what their excited about, what pains them, and how they're spending their money, plus the importance of asking questions.

Are you using the power of "Thank you?" Jim Blasingame reveals the power of forging the Customer Service Alloy of saying thank you to customers in every way possible and at every opportunity.

Do you ever turn down business? Jeff Zbar joins Jim Blasingame to talk about how and when to tell a prospect, or even a customer, that you just can't take their business.