Focus on the fundamentals this holiday season. Chip Bell joins Jim Blasingame to say that holiday shoppers will love you if they can trust you, feel valued, and appreciated.

Bob Negen joins Jim Blasingame to explain that as a small business owner, you must say thank you to every customer, plus you must hire and train employees to say thank you.

Bob Negen joins Jim Blasingame to explain how small, independent retailers should deal with Black Friday and Cyber Monday, including having item sales instead of store-wide sales, being creative, and targeting existing customers.

Bob Negen joins Jim Blasingame to offer 3 tips to retailers for the holiday season, (1) sell - this is the time for you to be on the sales floor, (2) Building your customer database - this is your opportunity to gather info from holiday shoppers to market to them year round, (3) have fun - this is the time to be excited about a store full of customers anxious to buy something.

Have you ever created a partnership with a big business? Pam Harper joins Jim Blasingame to talk about her upcoming conference where the theme is how small businesses can create partnerships with big businesses.

Should you pay sales people commission too? Tom Anastasi joins Jim Blasingame to talk about different ways to motivate sales people who are paid a salary.

Commission compensation is the best way to drive sales to the company's advantage.Tom Anastasi joins Jim Blasingame to discuss two kinds of sales commission examples that will help you accomplish your sales goals.

How much is your leadership style impacting your top-line performance? Jay Mincks joins Jim Blasingame to talk about the role effective leadership plays in sales performance.

Do you know how your customers get their money and spend it? Janet Christy joins Jim Blasingame to talk about why one of the best ways to get more business is to understand where customers get their money and how they spend it.

It's not either face-to-face or social media, but both/and. Joanne Black joins Jim Blasingame to reveal how to coordinate social media and technology with the critical face-to-face practices.