Steve Martin joins Jim Blasingame to discuss the rate of change in terms of how to sell to customers and how you must harness the power of the internet to reach your customers.

The last quarter brings with it two big responsibilities. John Bradberry joins Jim Blasingame to reveal the two big jobs of the fourth quarter: finishing the year off strong, while simultaneously preparing to launch the new year.

Here are some innovative service principles to profit from. Chip Bell joins Jim Blasingame to reveal several innovation service principles that will help you boost customer satisfaction and your profit picture.

Value added service is unprofitable on many levels. Chip Bell joins Jim Blasingame to reveal why innovation service should replace your value-added service strategy, to keep customers happy without cutting into your bottom line.

What does it take to be a good storyteller? Ruth Sherman joins Jim Blasingame to reveal what is required to be a good storyteller, including being intentional about stories, your technique, and of course, have good stories to tell.

Are you using stories to connect with customers? Ruth Sherman joins Jim Blasingame to reveal the power of stories as a great way to communicate and connect to prospects and customers.

Here's how to simplify your customer care strategy. Brad Huisken joins Jim Blasingame to explain why Customer Care Rule #1 is, give them what they want, and why this is almost always the best and least expensive practice.

Do your employees have a habit ot saying "No problem" to customers? Brad Huisken joins Jim Blasingame to talk about the unprofessional and unproductive habit of saying "No problem" to customers, and why no problem is a no-no.

You might like to consider this business education conference. Brad Huisken joins Jim Blasingame to talk about his Business Strategies and Solutions Conference, coming up in major cities, for business owners and managers.

Get to know lots of people inside a corporate customer organization. Tom Anastasi joins Jim Blasingame to encourage you to not just work with your direct contact at a major corporate customer, but network to build contacts around the organization..