If you need more business, get more referrals. Lois Geller joins Jim Blasingame to talk about how referrals have always been important, but now are essential to dependable business growth.

How are you using technology to get referrals? Joanne Black joins Jim Blasingame to reveal some of the ways technology has been good and bad for getting more referrals, and how to take advantage of the good and avoid the bad.

How good are you at getting referrals? Joanne Black joins Jim Blasingame to reveal the heightened role referrals are playing at getting in front of the right decision-maker so you can qualify a lead to determine if they are a prospective customer.

Do you know the difference between a suspect and a prospect? Joanne Black joins Jim Blasingame to reveal how the rules have changed with regard to getting sales leads that are likely to turn into qualified prospects.

What if your customers loved you? Mary Cantando joins Jim Blasingame to reveal tips and best practices that you can do to cause customers to love you, including becoming a devoted customer of theirs by buying their stuff.

Are you loving up your customers? Mary Cantando joins Jim Blasingame to reveal the power of finding out what your customers love, how to find that information and how to use it

Focusing on HR and sales development. Ruth King joins Jim Blasingame to introduce her Small Business World Summit and some of the HR and sales components that will be discussed.

Why you should have a many contacts inside a customer organization. Mary Cantando joins Jim Blasingame to discuss how to strengthen customer relationships by building a network inside the company, plus categorizing revenue by industry.

Six powerful words, “What can I do for you?” Mary Cantando joins Jim Blasingame to discuss how to strengthen connections with customers by finding out how to help them outside of the business.

What should small business owners do when they don't like selling. Mary Cantando joins Jim Blasingame to reveal how small business owners who don't like selling should think about sales as something else you like to do, like sports or a hobby.