Why is local search such a big deal for Main Street businesses? Jill Whalen joins Jim Blasingame to talk about the power of local search and why every Main Street business must have an online presence.

With the May Trending Report for retail activity, Bob Gordman joins Jim Blasingame discuss the how retail is recovering from the recession. They also talk about why discounting without a strategy for sustained sales is dumb.

If eye contact is so powerful, why don't more people use it? Michael Ellsberg joins Jim Blasingame to discuss why eye contact can be a very effective part of human interaction and an important professional skill to perfect.

Is it necessary to teach customers how to refer your small business? John Jantsch joins Jim Blasingame to explain why even your most loyal customers still need to be train in how to refer you to their friends, and they explain how to do it.

Would you like to turn your customers into a referral engine for your small business? John Jantsch joins Jim Blasingame to discuss the power and profit in establishing and maintaining a customer referral strategy for your small business.

What marketing strategies do you need to put in place in order to grow your business? Carolyn Rhinebarger joins Jim Blasingame with five low-cost marketing strategies you can use to find and keep customers.

How do you connect customer acquisition to your e-commerce strategy? Ed Abel joins Jim Blasingame to explain how the acquisition and retention of customers must be part of your strategy to sell online with an e-commerce component on your website.

Want more business? Become a chameleon! Jeff Zbar and Jim Blasingame talk about why one of the best ways to create customer loyalty is to learn how to become a chameleon, which is asking what your customer wants and helping them get it, even if it isn't what you sell.

Taking advantage of "crowdsourcing?" Kirk Cheyfitz joins Jim Blasingame to define and recommend the concept of crowdsourcing as a way to grow your business organically and efficiently.

Quality process = loyal customers and more profit. Quality expert, Leslie Kossoff, joins Jim Blasingame to reveal how having a quality process, rather than quality service, leads to more loyal customers and more profits.