Leslie Kossoff joins Jim Blasingame to reveal how the quality process has to listen to the sales organization in order to adjust to relevance factors expected by customers.

Josh Costell joins Jim Blasingame to report on how his energy conservation company uses transparency and versatility to take on big competitors and win.

Jim Blasingame talks about the primal attraction of humans to stories, why your human customers want to hear stories from you and how you can accomplish that.

Steve DelBianco joins Jim Blasingame to report on the controversy between ridesharing, tech-driven transportation companies, like Uber, and legacy taxi industry, like Yellow Cab.

Steve DelBianco joins Jim Blasingame to report on the history of entrenched, legacy business models resisting in non-competitive ways, new tech-driven disruptors.

Mitch Free joins Jim Blasingame to reveal the power of embracing technology in order to execute virtually all strategies.

Mitch Free joins Jim Blasingame to reveal two business strategies to incorporate into your business and market strategy, including customer expectations and other humans.

Stijn Hendrikse joins Jim Blasingame to explain how his cloud-based call center incorporates traditional and new media contact from customers and routes them to you and your people in real time.

Stijn Hendrikse joins Jim Blasingame to reflect on how far we’ve come in staying connected with customers, from the landline, to mobile, to now a cloud-based multi-media switch small businesses can afford.

Brian Moran joins Jim Blasingame to talk about some of the changes that will have a significant impact on your small business over the next five years, including customer expectations.