Chip Bell joins Jim Blasingame to recommend that you have an infinite number of ways to customize service for customers as you continue to meet their evolving expectations.

Chip Bell joins Jim Blasingame to recommend your service philosophy should be like a kaleidoscope with lots of attractive facets of light and color.

Zain Raj joins Jim Blasingame to ask the question of what level of commitment do customers have with your brand and business, is it a habit, a routine or a ritual.

Zain Raj joins Jim Blasingame to reveal that branding has changed from a passive message-driven activity to one that requires constant active and aggressive steps to stay in front of customers.

Bryan Mattimore joins Jim Blasingame to encourage you to focus less on the sale and more on becoming an idea partner with your customers, which will help establish you as an asset to your clients.

Bryan Mattimore joins Jim Blasingame to reveal the power of sharing ideas when talking with customers, instead of trying to sell them something.

Bob Negen joins Jim Blasingame to talk about why you have to train salespeople to probe customers to identify where they are on their purchase decision journey.

Robert Jolles joins Jim Blasingame to debate the use of a cold call as a prospecting practice and offer other suggestions on how to replace it with a practice that works better today.

Jim Blasingame reveals how prospecting has changed in The Age of the Customer, and identify five steps to take to achieve a higher quality prospecting practice.

John Patterson joins Jim Blasingame to reveal how your customers are on a journey, from when they first learn about you, through shopping, buying and after they leave.