John Patterson joins Jim Blasingame to reveal that your customer’s expectations are changing with the speed of technology and how to stay connected at this pace.

Rick Smith joins Jim Blasingame to talk about how executives should prepare for the next disruption by imagining the various implications it could have for them, especially through the customer chain.

Jim Blasingame reveals how to create the Golden Triplets of customer service so you can sustain outrageous success in your small business.

Jane Pollak joins Jim Blasingame to reveal the concept of crowdsourcing and how people are using it to help them compare options for how they move forward in a project or their business.

Cindi Bigelow joins Jim Blasingame to reveal how her management style is more toward coaching her direct reports, instead of managing them, plus how she balances maintaining the company’s special sauce while executing with 21st century tools.

Steve Martin joins Jim Blasingame to reveal ways to be more proactive when it comes to achieving relevance with your customers’ ever-evolving expectations.

Jim Blasingame reveals how the prospecting step of professional selling has changed and how you can adapt to take advantage of that change.

Joanna Black joins Jim Blasingame to reveal the damage cold calling does today to your brand image and why getting referrals has the opposite effect of delivering goodwill for your brand.

Joanne Black joins Jim Blasingame to report on more excuses salespeople make to avoid getting referrals, plus how to ask for and get referrals instead of making cold calls.

Joanne Black joins Jim Blasingame to reveal some of the stupid excuses salespeople use to try to justify not getting referrals.