Rob Grede joins Jim Blasingame to reveal that you MUST determine from a customer complaint whether this is a one-off issue, or a systemic problem within your organization.

Rob Grede joins Jim Blasingame to reveal three things you have to to if you want to turn customers who have a complaint into brand loyal customers, which Rob calls the "3 Rs".

Rob Grede joins Jim Blasingame to reveal extensive, multi-industry research that shows for every complaining customer, there are 24 who have a problem don't complain, and what that means to your small business.

Pam Danziger joins Jim Blasingame to reveal how sometimes new thinking by you, or your competitors, create disruption.

Pam Danziger joins Jim Blasingame to talk about the new disruption that is occurring for businesses when their customers, not competitors, are empowered.

Alan Fox joins Jim Blasingame to reveal how his print publication business model has changed over the past 19 years, including blending the digital with the traditional.

Ken Tencer joins Jim Blasingame to discuss customer-driven innovation strategies that focus on discovering customer expectations rather than watching the competition.

Ken Tencer joins Jim Blasingame to talk about the dynamic of introducing innovation into an organization that may not accept new ideas.

Sam Norwood joins Jim Blasingame to reveal whether corporate CEOs care about whether there’s a disconnect between Wall St. and Main St..

Sam Norwood joins Jim Blasingame to debate whether the economy is as weak as certain indicators would suggest, and what part Wall Street is playing in that.