Jim Blasingame reveals how to replace organizational dysfunction with a business built on trust, and why this is a business best practice.

Tom Asacker joins Jim Blasingame to reveal how to identify the three minds of your profile customers so you can reach them with your marketing strategy.

Tom Asacker joins Jim Blasingame to reveal the three step process of thinking that a customer engages as they begin a buying decision and through the complete process.

Robert Grede joins Jim Blasingame to reveal why putting your business’s best foot forward in writing, over all the media platforms, is critical to success in the Age of the Customer.

Bruce Piasecki joins Jim Blasingame to talk about how businesses have to rethink their commitment to human capital or risk killing the goose that laid the golden egg.

Bruce Piasecki joins Jim Blasingame to reveal how the trading mentality has become pervasive in the marketplace, and why we have to return our thinking to that of an investor with long-term plans for quality over a quick return.

Chip Bell joins Jim Blasingame to reveal why the indelibility of your service on customers should be tantamount to a permanent tattoo.

Chip Bell joins Jim Blasingame to discuss recent customer service fails, and to tell the story of how our customer service experience should be like looking through a kaleidoscope.

Tim O'Brien joins Jim Blasingame to reveal some of the strategic areas every small business CEO needs to address in order to do business with larger business customers.

Tim O'Brien joins Jim Blasingame to talk about the markers of the third Industrial Revolution and reveal some of the ways these elements will impact small businesses.