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Category: The Age of the Customer®

Peter Meyer
Connecting value pricing to customer expectations
Featuring Peter Meyer March 04, 2015
Peter Meyer joins Jim Blasingame to reveal that the price we charge customers must be supported by value they believe they’re receiving.
John Patterson
Flip your organization chart to put customers on top
Featuring John Patterson March 04, 2015
John Patterson joins Jim Blasingame to make the connection between your two most important customer groups: employees and the ones who pay you money.
John Patterson
Five factors to make great service even better
Featuring John Patterson March 04, 2015
John Patterson joins Jim Blasingame to reveal the five things you can do to take your great service practices to the next level so you have customers you can’t run off.
Kevin Gilroy
The four key areas to know when doing business with Millennials
Featuring Kevin Gilroy March 02, 2015
Kevin Gilroy joins Jim Blasingame to reveal that the cloud, mobile, social and big data are all areas you’ll need to be proficient in if you want to be relevant to Generation Y.
Stephen Baum
Disrupt yourself before someone else does it to you
Featuring Stephen Baum February 25, 2015
Stephen Baum joins Jim Blasingame to reveal how one company achieved growth and sustainability by disrupting themselves instead of waiting for someone else to do it to you.
Jim Blasingame
Five ways to execute a successful referral strategy
Featuring Jim Blasingame February 20, 2015
Jim Blasingame to talk about the power of a referral and why you must have a well-developed referral strategy in the Age of the Customer.
Wally Bock
What’s the future of journalism?
Featuring Wally Bock February 20, 2015
Wally Bock joins Jim Blasingame to report on some of the pressures that are changing journalism, some for the better and some not so much.
Wally Bock
What’s the future of nonfiction books?
Featuring Wally Bock February 20, 2015
Wally Bock joins Jim Blasingame to report on some of the issues that are impacting the future of non-fiction books, especially business books.
Chip Bell
The answer to customer retention is better training
Featuring Chip Bell February 12, 2015
Chip Bell joins Jim Blasingame to reveal how training all employees about how to deliver innovative service is the key to customer retention.
Chip Bell
How customer service is like sprinkles on a cupcake
Featuring Chip Bell February 12, 2015
Chip Bell joins Jim Blasingame to talk about what innovative service and how to deliver that like putting sprinkles on a cupcake.

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