Doug Barry joins Jim Blasingame to tell a customer service story he learned while serving reindeer herders in Siberia.

JJ Ramberg joins Jim Blasingame to reveal how the business model of her company, Goodshop.com, is to make a profit while helping charities.

JJ Ramberg joins Jim Blasingame to reveal how her business had to make adjustments in their strategy to remain relevant to customers.

Chip Bell joins Jim Blasingame to emphasize the imperative that your business must have an innovative mindset and that your next innovation will be determined by your customer expectations.

Tom Garr joins Jim Blasingame to explain why the Favor Bank System can be used to produce the Holy Grail of business, the referral.

Bob Negen joins Jim Blasingame to reveal why every small business must blend their traditional and digital marketing strategies in order to first be relevant to customers so they then can evaluate your competitiveness.

Bob Negen joins Jim Blasingame to reveal how small businesses must serve customer traditionally and digitally in order to make every week have a Small Business Saturday.

Chip Bell joins Jim Blasingame to make the connection between what your customers are expecting from your business and the kinds of changes you’re going to face as a result.

Tom Garr joins Jim Blasingame to reveal what the Favor Bank System is and how to make the right kinds of deposits to your account with customers.

Mary Cantando joins Jim Blasingame to reveal the reality that innovation as a way of life is at the heart of your business’s ability to survive the fast moving 21st century marketplace.