The words you use are important. Gene Griessman joins Jim Blasingame to discuss the power of words and why communication skills are critical to success in life and business.

How can doing your homework lead to more sales? Joanne Black joins Jim Blasingame to reveal how doing research on a prospect will help you eliminate the need to be self-referential when you're making that first impression.

When is it okay to use "I, me, and my" on a sales call? Joanne Black joins Jim Blasingame to discuss the dangers of using personal pronouns on a sales call, unless you know how to use them correctly.

How much self-reference do you make when calling on a new prospect? Joanne Black joins Jim Blasingame to encourage you to focus on the customer, not yourself, or your company, when talking to prospects.

Use your small business underdog status to your advantage. Amy Showalter joins Jim Blasingame to discuss how to use your gritty, underdog position to ask for business from the big dogs.

Big dogs like to help underdogs, but you have to approach them the right way. Amy Showalter joins Jim Blasingame to discuss the underdog edge of small businesses who know how to successfully engage with big businesses.

Do you know how to respond to an RFP? Ilise Benun joins Jim Blasingame to discuss how to prepare for a request for proposal (RFP), and how to know when to not respond, plus how a proposal can have a long shelf-life.

You gain an advantage when you present a professional proposal. Ilise Benun joins Jim Blasingame to discuss proposal best practices, and the effectiveness of presenting professional proposals face-to-face or web conferencing tools.

How well are GOP candidates connecting with voters? Ruth Sherman joins Jim Blasingame to discuss what can be learned from the communication styles of the GOP presidential front-runners.

Business correspondence should not look like a personal note to a friend. Debbie Meyer joins Jim Blasingame to discuss proper business correspondence best practices, whether email, texting or social media.