Rob Grede joins Jim Blasingame to reveal that you MUST determine from a customer complaint whether this is a one-off issue, or a systemic problem within your organization.

Rob Grede joins Jim Blasingame to reveal three things you have to to if you want to turn customers who have a complaint into brand loyal customers, which Rob calls the "3 Rs".

Rob Grede joins Jim Blasingame to reveal extensive, multi-industry research that shows for every complaining customer, there are 24 who have a problem don't complain, and what that means to your small business.

Jeff Benjamin joins Jim Blasingame to talk about the non-negotiable things you have to do to make sure customers know you appreciate their business today and want them to come back.

Jeff Zbar joins Jim Blasingame to talk about the power of “thank you” and why saying “no problem” to customers is a big problem.

Rob Grede joins Jim Blasingame to talk about the power of helping your customers help their customers as a way of moving their performance needle.

Rob Grede joins Jim Blasingame to discuss balancing several different ways to deliver for customers, including helping them move the performance needle and saving them time.

Jack Mitchell joins Jim Blasingame to reveal how his organization was able to migrate and install it’s excellent customer-centered culture to several new acquisitions.

Jack Mitchell joins Jim Blasingame to talk about his philosophy of “hugging” customers with extraordinary service so they don’t want to go anywhere else.

Peter Meyer joins Jim Blasingame to reveal the balance between being confident of the value you deliver and confirming it with prospect and customer expectations and experience.