Why you should have a many contacts inside a customer organization. Mary Cantando joins Jim Blasingame to discuss how to strengthen customer relationships by building a network inside the company, plus categorizing revenue by industry.

Six powerful words, “What can I do for you?” Mary Cantando joins Jim Blasingame to discuss how to strengthen connections with customers by finding out how to help them outside of the business.

What should small business owners do when they don't like selling. Mary Cantando joins Jim Blasingame to reveal how small business owners who don't like selling should think about sales as something else you like to do, like sports or a hobby.

Network with big companies by thinking how they think. Andrea Nierenberg joins Jim Blasingame to discuss how to effectively network with big companies through due diligence and a customized approach.

Never ask customers to touch your policies or technology unless there is something in it for them. JoAnna Brandi joins Jim Blasingame to explain how policies and technology that serve the business often don't serve our 20/20 customer focus strategy.

How much emotion is involved in successful customer care? JoAnna Brandi joins Jim Blasingame to reveal that paying attention to customer emotions is a big part of a successful 20/20 customer focus strategy, and she identifies what to look for.

What does it take to have a 20/20 focus on customers? JoAnna Brandi joins Jim Blasingame to reveal that asking customers what they want and giving it to them is half of the 20/20 customer focus strategy, and the other half is being innovative.

What do you do with difficult customers? Brad Huisken joins Jim Blasingame to reveal successful tips and best practices on how to manage difficult and unhappy customers to make them happy and keeps their business.

Having a cool store front isn't enough to get customers to come back. Bob Negen joins Jim Blasingame to discuss why revitalizing downtown isn't enough, you have to create a memorable customer experience to create loyal customers.

What do you do about a bad online review? Marie Dubuque joins Jim Blasingame to explain how to handle and recover from negative online customer reviews of your business on social media platforms.