Jim Blasingame talks about how to take advantage of the resources he makes available for free to help small business owners come into The Age of the Customer.

Jim Blasingame reveals how the rules of business have changed since customer expectations are expressed as relevance factors long before they discover whether you're competitive or not.

Karen Cortell Reisman joins Jim Blasingame to talk about how to use the 180 Rule to overcome our natural tendency to have a negative bias toward public speaking, and transition into a powerful speaker.

Karen Cortell Reisman joins Jim Blasingame to reveal how the 180 Rule works and how to use it to help you get over your fear of speaking and become a successful thought-leader.

Tom Asacker joins Jim Blasingame to reveal why the new expectations of customers are evolving in such a way as to give small businesses a great advantage over big business.

Tom Asacker joins Jim Blasingame to talk about how to connect with customers on an emotional, relevant level, well above the competitive consideration.

Anita Rosen joins Jim Blasingame to reveal the online strategy secret that we've known for 10,000 years: Ask customers what they want and how they want you to connect with them.

Anita Rosen joins Jim Blasingame to reveal how new talent can help you get your online strategy going, including when to hire or engage them.

Anita Rosen joins Jim Blasingame to remind you that new media strategies aren't really that different from your traditional strategy, and should be developed with the same customer-centered principles

Social media use if free, but creating a strategy is not. Tim Berry joins Jim Blasingame to dispel the myth that social media is free, and to explain how to mount and fund a social media strategy.