Why do small businesses make customer service so difficult? Ed Abel joins Jim Blasingame to talk about why too many small businesses actually think they're really good at customer service - but that's not what their customers would say.

Do your customers know all the things your business offers? Ruth King joins Jim Blasingame to talk about staying top-of-mind with customers by making sure they know all the products and services you offer.

What causes a small business to lose a customer? Ruth King joins Jim Blasingame to reveal some of the reasons customers don't come back to your small business, and they're all self-imposed.

Follow Apple's five steps to sales success. Carmine Gallo joins Jim Blasingame to reveal the 5 steps of customer service used in Apple stores and why you should adopt them in your small business.

What do Apple stores have that your small business doesn't? Carmine Gallo joins Jim Blasingame to identify some of the reasons Apple stores are successful when other technology retailers are going out of business?

The best way to keep a customer is to become their partner. Steve Martin joins Jim Blasingame to discuss how to stay close to customers if the economy is softening, and find out how you can do more than serve them, but become a vendor partner.

What is a start-up's job one? Tory Johnson joins Jim Blasingame to reveal tips and best practices on what are the most critical first things to so, including the most important one - to sell.

When a customer leaves, how do you handle the goodbye? Jeff Zbar joins Jim Blasingame to offer tips for how to handle the end of a customer relationship in order to keep the door open for the future.

It hurts when you lose a customer. Jeff Zbar joins Jim Blasingame to talk about some of the ways to handle the emotional impact of losing a customer and how to turn it into an opportunity.

Your organization has to align with your sales forecast. Jay Myers joins Jim Blasingame to discuss lessons learned from the recession, from sales forecasting to profitability to making the tough decisions on personnel.