Never ask customers to touch your policies or technology unless there is something in it for them. JoAnna Brandi joins Jim Blasingame to explain how policies and technology that serve the business often don't serve our 20/20 customer focus strategy.

How much emotion is involved in successful customer care? JoAnna Brandi joins Jim Blasingame to reveal that paying attention to customer emotions is a big part of a successful 20/20 customer focus strategy, and she identifies what to look for.

What does it take to have a 20/20 focus on customers? JoAnna Brandi joins Jim Blasingame to reveal that asking customers what they want and giving it to them is half of the 20/20 customer focus strategy, and the other half is being innovative.

Using humor with an audience is not the same a telling jokes. Jason Teteak joins Jim Blasingame to discuss the four types of speakers and how the proper use of humor will make your audience feel safe.

How do you overcome the fear of public speaking? Jason Teteak joins Jim Blasingame to reveal that the way to overcome the fear of public speaking is to make sure what you say is something that will benefit your audience.

What do you do with difficult customers? Brad Huisken joins Jim Blasingame to reveal successful tips and best practices on how to manage difficult and unhappy customers to make them happy and keeps their business.

If your sales revenue is down, there are only three reasons. Brad Huisken joins Jim Blasingame to reveal the only three reasons our sales revenue is down and how to identify which is the real problem.

Making a bad sales hire is very expensive. Brad Huisken joins Jim Blasingame to reveal how to successfully find, hire and train new sales people.

Being trustworthy is not just the right thing to do, it’s a business best practice. Mike Stewart joins Jim Blasingame to discuss the value of trust in selling, especially when seeking a referral.

How do salespeople get through the gate keepers to the decision makers? Mike Stewart joins Jim Blasingame to reveal communication skills and the power of persuasion to get access to decision makers.