What is your answer when a prospect or customer demands to know your price first? Rob Jolles joins Jim Blasingame to reveal how to say "I don't know yet," as one of the tools to help you hold off on giving your proposal price before you're ready.

How do you prevent a prospect from making you talk about price first? Rob Jolles joins Jim Blasingame to reveal tips on how to focus on the benefits of doing business with you and hold off the price questions as long as you can.

Do your employees have the right customer service attitude? Barbara Burke joins Jim Blasingame to discuss the ROI in creating and maintaining a culture that always makes the customer believe they come first.

You don’t have to be aggressive to sell, but you do have to be persistent. Barbara Burke joins Jim Blasingame to discuss how to focus less on forcing the sale and more on demonstrating confidence and building relationships.

Can blogging help you with prospects and customers?. Rob Jolles joins Jim Blasingame with ideas on how to use a blog as a tool to stay connected with customers without being abusive, including his own success story.

What is the best sales tip in the world? Rob Jolles joins Jim Blasingame to say that it's listen more and better, and he provides tips on how to break bad listening habits, including interrupting by taking notes and waiting 3 seconds before you speak.

Do you ask contacts how they prefer to be contacted? Ilise Benun joins Jim Blasingame to offer tips and best practices on following up with people, and discuss how much follow up is too much.

There is no chicken/egg quandary: The customer comes first. John Stanton joins Jim Blasingame to remind us that customer loyalty happens after they feel we've been loyal to them.

How good are you at persuading others? Debbie Meyer joins Jim Blasingame with tips on leading employees and customers by building relationships based on trust, empathy and patience.

Are you frustrated because other people don’t see your vision or like your ideas? Debbie Meyer joins Jim Blasingame to talk about how to connect with customers and employees by helping them change their habits to their advantage.