Are you prepared to do whatever it takes to make customers happy? Bob Negen joins Jim Blasingame to discuss how to convert doing what it takes to make customers happy to making them loyal.

What if you had no policies about customers? Bob Negen joins Jim Blasingame to discuss why policies you create for dealing with customer could actually create barriers to long-term customer relationships.

Creating conversation that produces a "yes"? Jim Canterucci joins Jim Blasingame to discuss how to use "yes" to your advantage when you're selling or buying.

Are you maximizing the mid-year momentum of your existing customers? Skip Miller joins Jim Blasingame to discuss the importance of knowing current customers' momentum by staying connected with a mid-year tune-up.

What's the best way to prospect for customer momentum? Skip Miller joins Jim Blasingame to offer prospecting tips and the proper language to use to discover where to find customer momentum and turn that into a sale.

Having trouble driving sales growth? Skip Miller joins Jim Blasingame to discuss how to take advantage of the momentum of the customer in the second half of the year.

Not spiders, but fear of public speaking is the number one phobia. Diane DiResta joins Jim Blasingame to offer tips on conquering the fear of public speaking and offers ideas on how to efficiently engaging your audience.

What is your selling archetype? Julie Steelman joins Jim Blasingame to discuss selling archetypes and the importance of knowing your strengths and weaknesses, plus how observations and role playing are great tools to become more comfortable with the value you are selling.

Julie Steelman joins Jim Blasingame to discuss selling strategies that bridge heart and business.

The phone book is not your small business's prospect list. Sarah Petty joins Jim Blasingame with ideas on how your boutique business, whether service or retail, can attract customers by personalizing service, instead of doing mass marketing.