Brett Clay joins Jim Blasingame to discuss how humanity has developed over the millennia regarding our ethical behavior.

Chip Bell joins Jim Blasingame to explain why front line employees have to be trained to be customer scouts to bring back the perceived expectations of customers.

Chip Bell joins Jim Blasingame to reveal that as much as you work on strategies and facts and figures to get customers to buy from you, they’re basing their decision on perception, not fact.

Paul Angles joins Jim Blasingame to encourage you to spend time with customers to find out what their evolving expectations are, and let them tell you what you should be doing tomorrow, or next year.

Paul Angles joins Jim Blasingame to recommend steps to help you get ready to close out the year strong, including talking with customers about how you can help them with their customers, plus getting more mobile optimized.

Dario Ambrosini joins Jim Blasingame to reveal what the “on-demand customer” looks like, what they’re expectations are, and how to serve them.

Gerald Celente joins Jim Blasingame to reveal that the results of the recent election in the U.S. had more to do with a grassroots revolution than with who the new president is.

Tim Berry joins Jim Blasingame to reveal that a New Year strategy refresh should begin with a comparison of what you think the marketplace sees when it looks at your business and the actual identity customers have.

Jeff Zbar joins Jim Blasingame to observe that the way many companies treat customers these days is a perfect opportunity, with essentially no investment, to stand out from competitors by merely loving up your customers.

Walter Kiechel joins Jim Blasingame to reveal why a customer expectation today is likely to be irrelevant tomorrow, and how you respond to this maxim is likely to determine the survivability of your company.