Tom Borg joins Jim Blasingame to reveal the many different kinds of “Moment of Truth” your company experiences with customers, from online to the telephone.

Bob Negen joins Jim Blasingame to discuss how his Retail Sales Academy teaches retail employees how to connect with 21st century customers.

Bob Negen joins Jim Blasingame to reveal that the ONLY reasons customers who come to your business, and then come back, is because of the experience they have, not what you sold them.

Debra Fine joins Jim Blasingame to remind that face-to-face is the original social media, and to encourage you to take any opportunity you can to get out from behind your desk and meet people face-to-face.

Jim Blasingame reveals his latest tips for small business owners.

Peter Meyer joins Jim Blasingame to reveal three things to do in order to get a big business to become a customer, including don’t sell, solve problems, and become invaluable to the decision-maker.

Peter Meyer joins Jim Blasingame to reveal that getting a big business to become a customer is more difficult than ever, and the only way to break through is to demonstrate that you’re more than just an average vendor.

Linnea McCord joins Jim Blasingame to reveal the business advantage of being devoted to trust, as a corporate value and business best practice.

Linnea McCord joins Jim Blasingame to reveal some of the reasons why trust, which has always been the foundation of markets, is more critical in the digital age than ever before.

Olalah Njenga joins Jim Blasingame to reveal that your customers are on an expectations journey, that you have to take with them, or risk becoming irrelevant.